SWAY and SportsWare
Setting Up Integration:
- Complete the
Integration Request form as prompted - choose SportsWare then click SUBMIT
- A member from the Sway Customer Experience Team will reach out via email to send terms and conditions via Adobe for your organization to sign (These terms and conditions are to ensure that you and your organization are agreeing to send Sway health data to SportsWare)
- Once you
have returned the signed copy of the terms via Adobe, we will be notified.
- Locate your Institution Identifier within Admin>Institution
- Once we have
your SportsWare ID number and signed terms, you will receive an email from
Sway Medical stating that your integration is complete!
Support:
If you need assistance setting up the integration please contact support@swaymedical.com
What
to Expect:
- Every time your athlete takes a
test on Sway and completes it, a PDF report of the current test will be sent over to the
Attachments tab in an injury record in the
injury database
- SWAY and SportsWare will match test to athlete records using Full Name and DOB
- Expect the document to be transferred within 3-8 minutes
- SWAY will send over records going back 2 years.
How to View a SWAY record in SportsWare:
Troubleshooting:
Multiple Athletes Found:
Issue:
Duplicate athletes with identical
names and dates of birth exist in SportsWareOnLine.
Solution:
You will need to manually upload to the correct name
Failed to match athlete by Institution/Name/DOB:
Issue:
1. Institution Identifier might be incorrect.
2. Name and date of birth in both systems don't match exactly.
Solution:
3. Double-check the correctness of the Institution Identifier.
4. Ensure the spelling of the name and date of birth matches precisely in both systems. Check for nicknames or shortened names (Mike/Michael, Robert/Bob) the system will not recognize the athlete unless it is an exact match
To attach a test result manually:
Solution:
Detailed instructions on manually attaching a test result can be found in the provided link.
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