How to Reset Login Error Count

How to Reset Login Error Count

For Users:

  1. Navigate to Admin > Users.
  2. Double-click on the user's name to open the record.
  3. In the General tab look for the section to the right
  4. It should be a number higher than 0. Click reset. Then Save.



For Athletes:

  1. Navigate to the Athlete database
  2. Double-click on the athlete's name to open up the record.
  3. Then look for the login error count under athlete online access to reset.
  4. Click Save.


    • Related Articles

    • I can't login to my account

      For Athlete/Parent accounts: If you are getting an error message that your email address can't be found in the system, please contact the school's athletics department or noted online contact for your school's SportsWare account. CSMi representatives ...

    • User First Time Login / Password Reset

      How to Login to SportsWareOnLine for the First Time These instructions are for Users of SportsWare who have already been added to an account. This can happen either by an Admin ATC on the account or from CSMi directly. If you need to be added to an ...

    • When I login, i'm not seeing the right content.

      For Athlete or Parent accounts, this can happen if the same email and password combination was used for an old school and a new school. Please follow the reset password procedure to change the password to something unique.    Be aware that the email ...

    • Letter to Athletes and Parents

      Use this template to distribute to your athletes and/or parents to help set up their SportsWare account. Replace the words in the [brackets] with your schools information before distributing.

    • I'm having issues resetting my password.

      If the link isn't working These links are only valid for 24 hours. Please navigate to swol123.net and follow the reset password procedure to get a new link sent. If you are getting an error that the “ticket has expired” when clicking the link within ...