How do I submit a service ticket?
Please fill out the form accessed by clicking the Add Ticket button located at the top right of the page. You can also email us at
support@sportswareonline.com to generate a support ticket. The form allows you to categorize your need and set a priority, so sometimes it is preferrable to an email.
Related Articles
Filling Out Forms - Athletes
Instructions for Athletes to Fill out and Submit Forms Instructions for Athletes to Modify a Form that was Rejected by the AT
Datalys Integration
Datalys SportsWareOnLine has partnered with the Datalys Center, a non-profit organization that collects injury surveillance data from participating NCAA schools. If you are an NCAA program that wants to share your data with the Datalys Center ...
How to Renew Your Subscription
Your SportsWare subscription is active for 1 year (unless you opted into a multi-year renewal). We will start emailing you 90 days before your subscription expires so you have ample time to renew. You can always check your subscription expiration ...
I'm having issues resetting my password.
If the link isn't working These links are only valid for 24 hours. Please navigate to swol123.net and follow the reset password procedure to get a new link sent. If you are getting an error that the “ticket has expired” when clicking the link within ...
How to Review Forms Submitted by Athletes
To see the process for Athletes to fill out forms, please view this help article: Filling Out Forms - Athletes Important Notes: There are now 2 signature types within SportsWare. If a fillable PDF does not have a signature field, you can still ...