How do I submit a service ticket?

How do I submit a service ticket?

Please fill out the form accessed by clicking the Add Ticket button located at the top right of the page. You can also email us at support@sportswareonline.com to generate a support ticket. The form allows you to categorize your need and set a priority, so sometimes it is preferrable to an email.

    • Related Articles

    • Filling Out Forms - Athletes

      Instructions for Athletes to Fill out and Submit Forms Instructions for Athletes to Modify a Form that was Rejected by the AT

    • Practical Applications of SWOL for Athletic Trainers

      Hi there! With the start of the new school year, it never hurts to learn a little bit more about how SportsWare can be used to help out in the athletic training room. Please see the attached presentation for a quick rundown of some of the ways that ...

    • Datalys Integration

      Datalys SportsWareOnLine has partnered with the Datalys Center, a non-profit organization that collects injury surveillance data from participating NCAA schools. If you are an NCAA program that wants to share your data with the Datalys Center ...

    • I'm having issues resetting my password.

      If the link isn't working These links are only valid for 24 hours. Please navigate to swol123.net and follow the reset password procedure to get a new link sent. If you are getting an error that the “ticket has expired” when clicking the link within ...

    • How to Renew Your Subscription

      Your SportsWare subscription is active for 1 year (unless you opted into a multi-year renewal). We will start emailing you 90 days before your subscription expires so you have ample time to renew. You can always check your subscription expiration ...