How do I submit a service ticket?
Please fill out the form accessed by clicking the Add Ticket button located at the top right of the page. You can also email us at
support@sportswareonline.com to generate a support ticket. The form allows you to categorize your need and set a priority, so sometimes it is preferrable to an email.
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Hi there! With the start of the new school year, it never hurts to learn a little bit more about how SportsWare can be used to help out in the athletic training room. Please see the attached presentation for a quick rundown of some of the ways that ...
Datalys Integration
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I'm having issues resetting my password.
If the link isn't working These links are only valid for 24 hours. Please navigate to swol123.net and follow the reset password procedure to get a new link sent. If you are getting an error that the “ticket has expired” when clicking the link within ...